A little help
Let’s find a way.
For help with puzzles, purchases or your saved game, email hello@r3alityprojects.co.uk.
Please include your device model, iOS or Android version, the JunBan version shown at the bottom of Home, and what happened. A screenshot can help; please leave out payment-card details, passwords and other private information.
Restore a full-game purchase
Use Restore purchases in JunBan’s Options while connected to the internet and signed into the same Apple Account or Google Play account used for the purchase. Purchases are platform-specific. Restoring a purchase does not restore a deleted puzzle journal or video-earned unlocks.
A video did not unlock puzzles
A completed rewarded video grants the next three puzzles, or the final two at the end of the collection. If the video was interrupted or unavailable, no unlock is granted. If you finished it and the unlock is missing, contact us with the approximate time and your app version.
Report an unsuitable ad
You can close the ad without buying or visiting the advertiser. Use any report control shown within the ad, or email hello@r3alityprojects.co.uk with the advertiser or game name, approximate time, JunBan version and what was unsuitable. A screenshot is optional; do not include a child's name, birth date, advertising identifier, account details or payment information. A parent or guardian can help younger players send a report. We will investigate with our ad provider.
Keep your progress safe
Progress, stars and video-earned unlocks are stored on your device. There is no JunBan account or cloud save. Avoid uninstalling the app while troubleshooting a save issue; removing it may remove those records.
Privacy choices
Open Options → Privacy choices to revisit the available consent controls for your region. You can keep playing unlocked puzzles without watching ads. Read the privacy policy for more detail.
Public availability
JunBan is currently in testing. Public App Store and Google Play links will be added to the game page when available.